FAQ's

ORDER

HOW MAY I GET ASSISTANCE WITH MY ONLINE ORDER?
If you are having trouble placing an order, please contact Customer Service at info@gfashion.com

HOW CAN I VIEW MY PREVIOUS ORDER HISTORY?
Click here to view previous order history and login to your account.  If you have any additional questions, please contact info@gfashion.com

HOW CAN I CHECK THE STATUS OF MY ORDER?
Please check your status in "My Account" > "Order History". ”.  If you have any additional questions, please contact info@gfashion.com


SHIPPING


WHAT ARE THE SHIPPING METHODS OF G|FASHION?
Our orders are shipped by FedEx.

HOW MUCH IS THE SHIPPING COST?
G|FASHION provides complimentary ground shipping on all orders.

WHEN WILL I RECEIVE MY ITEMS?
The shipping date is provided when you checkout and you will receive a confirmation email when the package is shipped. The delivery time varies depending on the destination.


WHERE DOES G|FASHION SHIP ITS ITEMS?
G|FASHION ships its items worldwide.

CAN THE ORDER BE SHIPPED TO A P.O. BOX?
No, unfortunately we are unable to ship to a P.O Box at this time.

IS A SIGNATURE REQUIRED UPON DELIVERY OF MY ORDER?
Yes, a signature is required upon receipt of your package.

WHAT IF ITEMS IN MY ORDER HAVE DIFFERENT ESTIMATED SHIP DATES?
For orders consisting of items with different ship dates, the items will be shipped together on the latest estimated ship date. In any case, you will receive a confirmation email as soon as the package is shipped.

GIFTING

IF I GIVE A GIFT TO SOMEONE, CAN THAT PERSON EXCHANGE IT FOR SOMETHING ELSE?
Please see our Return Policy.

RETURN AND EXCHANGES

HOW DO I RETURN OR EXCHANGE ITEMS ORDERED?
Please see our Return Policy.

HOW DO I CANCEL OR MODIFY MY ORDER?
Please contact Customer Service at info@gfashion.com, within 24 hours of placing the order if changes need to be made and we will try our best to accommodate. After that we are unable to cancel or modify the order with the exception of Pre-Order.  Please refer to our Pre-Order policy for more details.

 

CUSTOMER ACCOUNT

HOW CAN I LOG IN IF I'VE FORGOTTEN MY PASSWORD?
You can reset your password on either the login page by clicking "Forget My Password".

HOW DO I UPDATE MY INFORMATION IN MY ACCOUNT?
You can update your information in the "My Account" page.

HOW CAN I DELETE MY ACCOUNT?
Please contact info@gfashion.com.

 

G|CLUBS

HOW DO I BIND MY G|FASHION ACCOUNT TO MY G|CLUBS MEMBERSHIP ACCOUNT?

We are happy to announce that, we implemented a new process for binding GClubs and G|Fashion accounts. Please visit the GClubs member page and select the member number you wish to link to your G|Fashions account. If you have any problems with your account binding, please contact GClubs customer service at info@gclubs.com for assistance.

MY G|CLUBS MEMBERSHIP TIER IS INCORRECT. WHAT SHOULD I DO?

Please visit GClubs member page and bind your G|Fashion account to the membership you wish to link.  If the member pricing is still incorrect, please contact G|Fashion customer service team at info@gfashion.com for assistance.