At G|FASHION, we understand that selecting the perfect size can sometimes be challenging when shopping online. To make your shopping experience as convenient as possible, we offer a hassle-free size exchange policy.
Conditions for Size Exchange:
- Eligibility: Size exchanges are applicable to apparel and footwear items only. Accessories and non-size-related products are not eligible for size exchanges.
- Time Frame: Size exchanges must be requested within 7 days from the date of delivery. Requests made after this period will not be eligible.
- Original Condition: The item being exchanged must be in its original, unworn, and undamaged condition with all tags, labels, and packaging intact.
- Size Availability: The requested size for exchange must be in stock at the time of the exchange request.
How to Request a Size Exchange:
- Contact our Customer Service Team: To initiate a size exchange, please reach out to our customer service team via email( firstname.lastname@example.org ) with your order number and the details of the item you wish to exchange.
- Return Shipping: We will provide you with return shipping instructions and a prepaid shipping label to send back the item you wish to exchange.
- Processing Time: Once we receive the returned item and confirm that it meets our exchange policy conditions, we will process your exchange request.
Size Exchange Options:
- Size Replacement: We will send you the same item in the requested size as soon as your returned item is received and verified.
- Store Credit: If the requested size is not available, or if you prefer a different item, we can issue store credit for the original purchase amount.
- We proceed only size exchanges for the same product. We can not exchange an item with an other.
- Size exchanges are subject to product availability, and we recommend checking the availability of the desired size before initiating an exchange.
- The customer is responsible for any shipping costs associated with the item for exchange if it costs less than 300 on the original purchase.
If you have any questions or need assistance with your size exchange, please feel free to contact our customer service team at email@example.com .